Refund policy
Last updated: September 2026
At Spotipaw your satisfaction is our absolute priority. We stand behind every product we sell.
30-Day Satisfaction Guarantee
We offer a full 30-day satisfaction guarantee on all Spotipaw products. If you are not completely happy with your purchase for any reason contact us within 30 days of receiving your order and we will make it right.
How to Start a Return
Email us at info@hirashope.com with the following information:
- Your full name and order number
- The product you wish to return
- The reason for your return
- A photo if the item arrived damaged or defective
We will respond within 24–48 hours with instructions on how to proceed.
Refund Processing
Once your return is approved we will process your refund back to your original payment method. Please allow up to 30 business days for the refund to appear in your account depending on your bank or payment provider. Most refunds appear much sooner than this.
Damaged or Defective Items
If your item arrived damaged, defective or incorrect we will send you a free replacement immediately at no extra cost. You do not need to return the original item in these cases. We may ask for a photo of the damage to help us improve our quality control.
Non-Returnable Items
For hygiene and safety reasons the following items cannot be returned once opened: pet grooming tools that have been used, pet beds and blankets that have been used. If you have concerns about a specific product please contact us before purchasing.
Return Shipping
For standard returns the customer is responsible for return shipping costs. For damaged, defective or incorrect items Spotipaw covers all return shipping costs.
Cancellations
If you need to cancel your order please contact us at info@hirashope.com as soon as possible. We will do our best to cancel before shipment. Once an order has shipped it cannot be cancelled and must go through our standard return process.